Refund policy

Last Updated: June 2026

At LuLuinskys, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Have all original tags attached
  • Be in their original packaging
  • Be free from stains, odors, pet hair, or damage

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final Sale items
  • Gift cards
  • Accessories and jewelry
  • Bodysuits
  • Swimwear without hygiene liners
  • Personalized or customized products
  • Items damaged through normal wear, misuse, or improper care

Return Process

To initiate a return, please contact our customer support team at:

Email: contact@luluinskys.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

If your return request is approved, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization may be refused.

Important Return Address Notice

Do not send returns to the business address listed on our website.

Our business address is for correspondence purposes only and is not a return facility.

Customers must contact us first to obtain the correct return instructions and return address.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the packaging

After review, we will offer a replacement, store credit, or refund as appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and cannot be guaranteed for cancellation.

To request a cancellation, contact us immediately at contact@luluinskys.com.

Chargebacks

If you experience any issues with your order, please contact us before filing a chargeback with your payment provider.

Our support team is committed to resolving concerns quickly and fairly.

Contact Us

LuLuinskys

📧 Email: contact@luluinskys.com

For any questions regarding returns or refunds, please contact us and our team will be happy to assist you.